MVD Agent [United States]

 

Salary

$16.48 - $25.54 Hourly

$34,275 - $53,126 Annually

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This position is a Pay Band 50

Posting Details

Interviews are anticipated to be conducted within two weeks of closing date.

Funding for this position is between a minimum of $20.02 and maximum of $21.64 an hour.

Why does the job exist?

This position is to assist the constituents of New Mexico and surrounding States by answering phone calls and providing the best customer service possible. This position will help Constituents calling into the Motor Vehicle Division Call Center for assistance in researching citations as well as to make payments for citations, running American Association of Motor Vehicle Administrators (AAMVA) inquires for driver licenses and further research AAMVA holds, process and renew registrations, review payments made for drivers and vehicles, review emission suspensions and insurance suspensions.

How does it get done?

This position will be responsible for the following duties:

• Answer phones from the public and private entities
• Process drivers license, citation payments, registering vehicle and trailers, to include numerous other types of transactions
• May perform Vehicle Identification Number (VIN) inspections
• Performance shall be measured on criteria that is job and outcome related with a minimum of 80 transactions a day completed based on volume, complexity, and system capabilities
• Assist customers in all motor vehicle related transactions

This position is expected to uphold excellence in customer service as Motor Vehicle offices are most often the citizen's first experience with state government in New Mexico.

This position's responsibility goes beyond customer service duties. This position is trained on complex transactions regarding issuance of federally compliant credentials, ownership documents on titles, reinstatement and suspension of credentials, and issuances of medical denials and concerns to name the most common transactions. This requires understanding, interpretation, and implementation of federal law, state statutes and administrative code. Each transaction processed by this position requires extensive understanding of the parameters that allow to get the credential needed so that this position can skillfully relay the information back to our customers.

Who are the customers?

The position serves the general public and Taxation and Revenue employees.

Ideal Candidate

The Ideal Candidate will have experience in:

• General office skills
• Clerical office skills
• Customer service
• Excellent phone etiquette
• Administrative office skills

Minimum Qualification

High school diploma or GED and six (6) months of general office, clerical and/or administrative.

Substitution Table

These combinations of education and experience qualify you for the position:

Education

Experience

1

High School Diploma or Equivalent

AND

# of months or years of experience specified in the minimum qualification

2

Associate's Degree

AND

Zero years of experience

• Education and years of experience must be related to the purpose of the position.
  

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Must be current with all tax reporting/payment. Employment is subject to post offer pre-employment criminal background check to include fingerprint checks and is conditional pending results.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Some standing, bending and reaching may be required. Must be able to lift 25 lbs. High pressure/stress situations. Some travel may be required.

Supplemental Information

Benefits:

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Agency Contact Information: Melanie Clayton, (505) 231-8258 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

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