Influx builds full-service customer support teams that can flex and scale monthly.
We enable companies of all sizes to deliver consistent and high-quality service 24/7.
Our team is growing and we are looking for highly competent Customer Service Agents for voice support.
Job description
You’ll be tasked with answering customer questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Tasks include:
- Diagnose and solve the customers’ problems
- Communicate effectively via phone with our customers
- Coordinate effectively with peers and your manager
- Contribute to a high-performance and friendly workplace culture
Requirements:
- Excellent written and verbal English and French communication skills (Fluent/Native level)
- Strong problem-solving skills
- Team player
- Quiet environment- free of distractions and background noise
- Ability to navigate multiple computer applications simultaneously
- Experienced as a Voice Support agent is a bonus
- Willing to work on Weekends (Saturday and Sunday)
- Flexible working hours/day
- Attention to details
- Own a fully-functional laptop
- High-speed, reliable internet connection
- Keen attention to detail
- Strong organizational skills
- Ability to thrive in a remote work environment
Benefits:
- The flexibility of working from home without having to go to the office
- Work with clients in the USA, EU, and elsewhere
- Extensive opportunities to learn from, and work with, high-performing colleagues
- Career opportunities! We're a fast-growing startup with roles and positions to grow into
To know more about us, visit www.influx.com
Job Type: Full-time
Salary: R$2,500.00 - R$2,800.00 per month
Work Location: Remote
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