Retention Representatives
Want to work in a fast-paced environment that has unlimited earning potential?! Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives!
As a Retention Representative, you must retain business clients and educate current customers on the value of retaining their Vehicle Service Contracts.
DUTIES & RESPONSIBILITIES
- Consistently increase retention rates and achieve retention goals.
- Superb listening skills with the ability to overcome customer's initial concerns and objections
- Ability to keep customers on board by reorientating why they purchased a Vehicle Service contract and the continued benefit the contract provides.
- Strong background in a call-center environment
- CRM and technology aptitude to handle multiple platforms at a high volume and fast pace
- Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate customers about the risks associated with canceling their contract.
- Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement possible contract negotiations.
- Help explain contracts and manage existing customer relationships that give them peace of mind and worry-free driving!
Qualifications
- High school diploma or GED certificate.
- 3+ years experience in a similar role and or sale or collections.
- Excellent customer service skills.
- Strong conflict resolution skills.
- Computer proficiency.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Experience in customer support and conflict resolution.
- Empathy and patience.
- Advanced organizational skills.
Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
About Endurance Warranty Services
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits and the opportunity to learn and grow.
When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength and we’re proud to work as a diverse team to serve our customers and our community.
This is why we’ve been honored as a top place to work in Chicago, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot on Selling Power’s “50 Best Companies to Sell For,” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance and we’re highly rated by our customers on Google, Trust pilot, and other major online review sites.
Come accelerate your career with us. We’ll give you the tools you need to succeed at work, and the flexibility to enjoy life outside of your job.
Job Type: Part-time
Pay: $50,000.00 - $70,000.00 per year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Experience:
- Call center: 3 years (Preferred)
- Customer Retention: 3 years (Preferred)
- Customer support: 3 years (Preferred)
- CRM software: 3 years (Preferred)
- Conflict Resolution: 3 years (Required)
Work Location: Remote
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