JOB DESCRIPTION AND POSITION REQUIREMENTS:
Penn State ’s College of Agricultural Sciences , Information Technologies (Ag IT ) is seeking an innovative, collaborative, and experienced candidate for an Information Technology Support Specialist position.
The Ag IT support team is comprised of talented and dedicated support specialists that serve as the front line for addressing IT issues from college faculty, staff and graduate students in a diverse research, teaching, extension and learning environment. Our team is extremely focused on and takes great pride in providing a high level of customer service, in both the quality and way the service is provided. This focus drives everything we do.
We are looking for a candidate who can provide high-level, customer-focused computing support. Typical assistance relates to computer hardware, application, system configuration, peripheral, and networking questions and concerns that require the successful candidate to analyze and research what can sometimes be complex incidents or issues. The successful candidate will critically think through and/or research a problem to understand it on a technical level and provide resolution for the customer or escalation to others within Ag IT and Penn State IT.
Ag IT values candidates with a passion for outstanding customer service and a commitment to support the college’s diversity goals. We seek team-oriented individuals who have a genuine enthusiasm for technology and a drive for continuous improvement with strong technical, analytical, and problem-solving ability. Having a work ethic to plan, prioritize and follow through on work to meet deadlines associated with a fast-paced environment is crucial.
Skills required:
Demonstrate skills that correlate with high customer service: Active listening, empathy, responsiveness and emotional intelligence.
Demonstrated experience providing quality technical support.
Expert knowledge of Windows operating system and strong working knowledge of Apple operating systems.
Broad knowledge of technology, equipment and/or systems used by College faculty, staff and services offered by the University (to include Office 365, G-Suite, Zoom and Jabber).
Collaboration with other support staff, consultants, and systems and network administrators as necessary to provide prompt and efficient problem resolution.
Prepare and update helpdesk procedural documentation while communicating procedural changes to helpdesk team and working with the team to improve service levels.
Understand and apply university and college policies and procedures as they relate to information technology.
Excellent communication and interpersonal skills and the ability to communicate clearly and effectively with individuals with all levels of technical experience.
Demonstrated ability to work collaboratively with diverse groups of people and to contribute to an environment that promotes and practices diversity, equity, and inclusion.
Excellent time management skills and proven ability to work independently and meet deadlines.
Resourcefulness and proactive approach to gathering information, sharing ideas and effecting change is required.
This position has a flexible work arrangement, with the expectation to be on University Park campus a minimum of one day a week.
Education and Experience:
This position will be filled as a level 3 and typically requires a n Associate’s d egree or higher plus 2 years of related experience or an equivalent combination of education and experience.
The following b ackground c hecks must be successfully completed for this position:
This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State Covid-19 Vaccination or Testing Requirements
Penn State is committed to the health of our local and global communities. As a condition of employment, all employees are required to comply with COVID-19 vaccination or testing requirements. Click on Penn State Covid-19 Vaccination or Testing Requirements to learn about the requirements as well as general COVID-19 information at Penn State.
