Patient Advocate - Nursing Administration - Full Time - Days
Location: Las Vegas Nevada
Description: Sunrise Hospital and Medical Center is hiring Patient Advocate - Nursing Administration - Full Time - Days right now, this career will be placed in Nevada. For complete informations about this career opportunity kindly see the descriptions. JOB SUMMARY:
The Patient Advocate reports to the Chief Nursing Officer.
This position serves as a li! aison between patients/families and hospital departments and services.
Responds to patient/family complaints/concerns and promotes employee awareness of customer services principals.
Provides a specific channel through which patients can communicate problems, concerns or unmet needs.
Primary duties, includes coordinating, investigation and resolving customer concerns and grievances related to quality, delivery of care and/or services provided.
Collaborates with all members of the healthcare team; i.e., nursing, ancillary services, administration, billing, admitting, finance, medical staff, quality and risk management if appropriate.
This position requires the full understanding and active participation in fulfilling the mission of Sunrise Hospital and Sunrise Children’s Hospital.
It is expected that the employee demonstrate behavior consistent with the values of Sunrise Hospital, Sunrise Children’s Hospital and HCA. !
The employee shall support the hospital’s goals rel! ated to all organizational expectations including but not limited to: Customer Service, Patient Experience, Patient Rights and Confidentiality of Information, This position has no direct patient care; it has access to confidential patient medical records, billing data and organizational information as it relates to patient care.
Qualifications
MINIMUM QUALIFICATIONS:
Education:
Degree in Health Care related field preferred.
Experience:
3 to 5 years of healthcare experience or customer service in a medical environment.
Minimum 1 year of leadership/supervisory skills preferred
Previous experience in customer relations or challenging customer contact is required.
Excellent customer
service skills is required.
Skills:
Knowledge of medical terminology.
Must possess excellent interpersonal skills including oral and written communication skills.
Abi! lity to be persuasive. Able to resolve conflict, demonstrate effective listening & relationship building
Ability to establish priorities
Proficient in PC-based computer software, i.e., Word, Excel, Access and/or similar systems required, hospital systems preferred such as Meditech and Midas.
Broad knowledge and familiarity with healthcare related regulatory and patient rights/accreditation requirements
Ability to identify problems, resolve conflict and administer appropriate service recovery programs
Ability to work independently and demonstrates ability to think critically and objectively
Ability to interact effectively with a wide variety of constituents, including patients, family, physicians and hospital staff
Ability to develop and support appropriate data bases to track and trend customer concerns
Ability to present educational sessions for large or small groups on customer service and service rec! overy principals
Poses the ability to serve as an excellent ro! le model for customer service and exemplifies the Hospital’s Pride Program expectations and acceptable Standards of Behavior
Licensure:
N/A
Special
Requirements:
Excellent customer service skills.
Bilingual (Spanish) preferred.
Ability to communicate with patients, physicians, and staff as appropriate public speaking skills. Strong networking abilities. Ability to work independently and be self-directed. Must be detail oriented and possess strong analytical and computer skills.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Sunrise Hospital and Medical Center.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Thu, 01 Aug 2013 07:53:54 GMT
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